Tuft & Needle Reviews

Tuft & Needle has an overall rating of 4.5 based on 25 reviews. Customer feedback on Tuft & Needle is mixed: Tuft & Needle reviewers highlight positive aspects like affordable pricing, good customer service, comfortable sleep experience, which strongly appeal to budget-conscious shoppers, young adults, first-time mattress buyers. However, Tuft & Needle is often criticized for its initial off-gassing smell, limited edge support, firmness may not suit everyone.

4.5/5.0

25 reviews

5 Stars

16

4 Stars

2

3 Stars

0

2 Stars

3

1 Star

0

All Tuft & Needle Reviews (25)
Teresa-ramsey
May 16, 2026
"5 stars from me. My partner is always..."
5 stars from me. My partner is always shifting around at night, and somehow I barely notice it on this mattress. I used to wake up every time he rolled over, but now that whole thing doesn’t really happen. Super happy with it so far...
JamesGomez
May 09, 2026
"Hardly any smell at all"
I was a little worried about that new mattress smell, but it was barely there, barely noticeable. We opened it up and left it by the window for a few hours, then slept on it that same night. No headaches, no strong chemical smell, no weird odor. Really, really happy about that.
louiseedmisten7207
May 05, 2026
"Really helpful support, just a tad slow"
The support team was genuinely helpful and friendly, which I really appreciated! The only thing is that the reply took a little longer than I was hoping for, but overall I had a good experience.
CarlWilliamson_39
May 03, 2026
"I expected the sleep trial to be pretty..."
I expected the sleep trial to be simple, but the return process ended up being way more stressful than I planned for. It dragged on too long, and I kept having to follow up, which was frustrating. What should’ve been an easy return turned into an unexpected hassle.
TerryMckown
May 02, 2026
"Box showed up in "great" shape"
It arrived right on time, and the box was in "perfect" condition, not beat up or damaged at all.
lutherashpole7505
April 26, 2026
"I bought my Tuft & Needle mattress because I..."
I bought my Tuft & Needle mattress because I was tired of waking up with lower back pain almost every morning. It took a few nights for my body to adjust, but now I’m sleeping much more comfortably and getting out of bed without feeling stiff. The biggest benefit for me is just being able to start the day feeling rested instead of sore. Really happy I made the switch...
Jesus-bovell
April 21, 2026
"Shipping was quick, but I had to keep checking on it"
I ordered from Tuft & Needle and the shipping was faster than I thought it would be. I got the tracking email the next day, which was nice, but I still felt like I had to keep checking it because I didn’t want to miss anything.

The package showed up in good shape and only took a few days, so I can’t really complain too much. I’m not giving it 5 stars though because the delivery window changed once, and it was kind of annoying having to adjust around that.
Grace.colbert
April 16, 2026
"Pretty solid deal for the price"
For what I paid, I’m happy with it. It feels like good value overall, and yeah, no regrets on this one.
emma-Nunez
April 13, 2026
"I had to file a warranty claim earlier..."
I had to file a warranty claim earlier this month, and it went smoother than I expected. They asked me to send over a few photos, and after that there wasn’t much back-and-forth. Within a few days, they had it sorted out and fixed. Hassle-free experience overall
robert_Halsted71
April 05, 2026
"I’d been waking up with sore hips and..."
I’d been waking up with sore hips and shoulders for a while, and it was leaving me feeling mentally drained before the day even started. This mattress has made a big difference. It gives me the pressure relief I needed without feeling too soft or like I’m sinking in. Most nights now, I actually sleep straight through, which has been such a relief.
adriene.Aumick
March 22, 2026
"I really wanted this mattress to work..."
I really wanted this mattress to work out because it felt comfortable at first. When I lie down at night, it has that soft, cozy feel and I thought I’d end up liking it.

After a few hours, though, I usually wake up feeling way too warm and a little trapped in the mattress. I’m not using thick blankets or anything, so it’s been frustrating trying to stay comfortable through the night.

For someone who tends to sleep cold, this might be totally fine, but it just doesn’t breathe enough for me. The comfort is okay overall, but the heat has made it hard for me to get a good night’s sleep.
richard-Bowe
March 15, 2026
"I ordered from tuftandneedle.com i made up my..."
I ordered from tuftandneedle.com i made up my mind fast that this was way easier than I expected. The box was definitely a little heavy, but once I got it into the room, the whole thing opened up quickly with basically no hassle. No weird mess, no confusing steps, nothing annoying. The mattress puffed up fast too, and my first impression was that they made the setup really simple. Happy with it.
don_Nkomo01
March 10, 2026
"Finally, I can sleep already"
I was getting so tired of tossing around every night, so I’m relieved this actually helped. I’m sleeping way better now and not waking up constantly like before. Took long enough to find something that works
stephaniecrock2240
February 07, 2026
"Super comfortable and just the right firmness"
I’ve been sleeping on this mattress for a few weeks now, it’s been great. It has that nice balance where it feels supportive without being stiff, and soft enough to feel cozy without sinking in too much. I’ve especially noticed my lower back and shoulders don’t feel as sore when I wake up. Really happy with it so far.
james.Bertsch
February 05, 2026
"Return was surprisingly painless"
The return was actually easy and stress-free, which was nice. I was expecting it to be a whole thing, because you know how these processes usually go, but thankfully it wasn’t.
hello_cara540
February 03, 2026
"Waking up without that usual back ache"
I’ve only got my own experience to go off, but this has made a real difference for me. My back feels supported through the night, and I’m finally waking up without that stiff, achy feeling. If it helped my back this much, I’d imagine it could be a good fit for anyone dealing with the same kind of morning discomfort
Alice-radcliff
January 29, 2026
"A bit too firm for my liking"
I really wanted to like it, but it’s just way too firm for me. Maybe it works for others, but I was disappointed.
david_Vidinha71
January 21, 2026
"I’ve been sleeping on my Tuft &..."
I’ve been sleeping on my Tuft & Needle mattress for a few months now, and I have to say, the materials are way better than I expected. Like, why is it so hard for mattresses to just feel solid and not like they’re going to give up after a few weeks? The cover is soft without feeling flimsy or cheap, and the foam has held its shape really well so far. No weird sagging, no random dips, none of that annoying stuff. It doesn’t feel overly fancy or gimmicky, just comfortable and actually well put together. Happy with it, honestly
LAMB
December 18, 2025
"Expanded faster than I expected"
I unboxed my Tuft & Needle mattress and was surprised at how quickly it started puffing up. I figured the corners might take forever or stay a little flat, but by later that evening everything looked even and normal.

There was a bit of that new-mattress smell at first, which I think is fair to mention, but it faded quickly. I slept on it that same night and had no problems at all.
hello_john510
December 14, 2025
"These have been working great... no more sliding..."
These have been working great... no more sliding off the side like before

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